Lodge Oderberger Berlin opened its doorways in 2016, but it surely has an extended and interesting historical past. It was once a historic indoor swimming corridor relationship again to 1902. In the present day it continues as a lodge, the pool being open each to lodge visitors and the general public (although to the latter solely by appointment).
However its historic character and distinctive environment should not the one issues that make this lodge stand out from the competitors: the pool might be coated with a hydraulic platform, turning the showering corridor into an occasion location.
We not too long ago spoke with Tini Diekmann, Gross sales and Income Supervisor in addition to Deputy Lodge Supervisor of Lodge Oderberger Berlin. She instructed us concerning the cause they selected to implement SiteMinder’s platform in 2022 and the way this has allowed her to be more practical and environment friendly in managing on-line distribution.
SiteMinder saves numerous hours
Lodge Oderberger Berlin used to depend on a PMS that didn’t provide the mixing of a channel supervisor. It fell to Tini to manually deal with direct gross sales over the property’s web site in addition to 4 different on-line channels.
“Our earlier PMS had grow to be outdated in some ways, which is why we switched to Mews in 2020. That lastly gave us the chance to combine a channel supervisor. Whereas I used to be researching, I stored coming throughout Mews customers that advisable SiteMinder. I took one take a look at the platform and liked it straight away,” Tini explains.
Quickly after the brand new platform was carried out: “Onboarding was fairly an concerned course of, notably as a result of now we have many alternative room varieties, however because of the good help we acquired from SiteMinder, every thing was arrange after a couple of week.”
Apparently, this was time and vitality nicely spent:
“Now I hardly ever need to log into the extranet except I wish to change a selected setting, and the mixing between SiteMinder and Mews works seamlessly. Taken collectively the 2 platforms save ten hours of labor per week.”
Extra bookings with two-way integration
Automated synchronisation of charges and availabilities on each the PMS and related reserving channels make sure that all info is consistently updated. This protects time and simplifies managing room stock.
“We used to have to dam a number of rooms within the busy season simply to verify that there have been no double bookings. This meant that we regularly had rooms left regardless that demand was excessive. Because of SiteMinder I can promote each final room with out worrying about this as a result of the system mechanically rejects new bookings as soon as the rooms are bought out,” Tini factors out.
That is how Lodge Oderberger Berlin managed to extend its common occupancy.
Extra flexibility in on-line distribution
Direct bookings over the lodge’s personal web site are clearly Tini’s precedence: “We’ve a excessive direct reserving charge, which we wish to keep. Because of this you could find us solely on a handful of OTAs.”
On the similar time Tini values the flexibleness SiteMinder presents in working with OTAs: “It’s simply nice how straightforward it’s to connect with new channels through the channel supervisor characteristic. This fashion we will check new and promising OTAs to search out the best distribution companions and to chop others that didn’t work out.”
All in all, Tini loves the distinction SiteMinder‘s channel supervisor has made in her workday: “I’m actually proud of the SiteMinder platform and all of the work it takes off my fingers. And I maintain being pleasantly shocked by how nicely the PMS integration works. I gladly suggest SiteMinder, notably to hoteliers utilizing Mews.”
Thanks in your suggestions, Tini, and we want you all the very best for the way forward for Lodge Oderberger Berlin! We sit up for listening to extra about your success.