City Resort buyer success story


A sublime interior metropolis that includes cafés and outlets, a wonderful park, the Hessian State Theatre and numerous thermal spas, make Wiesbaden a novel journey vacation spot.

City Resort is situated in a quiet facet avenue solely a brief stroll from all these sights. With solely 24 rooms it is likely one of the few family-owned resorts on the town that has earned a popularity for private and attentive service.

We lately spoke to proprietor Matthias Gerber and his son Tom. They informed us about how SiteMinder has improved their day-to-day enterprise and even helped them to extend their on-line gross sales.

Extra environment friendly processes make issues simpler for workers

When the journey business got here to an abrupt halt in the course of the pandemic, Matthias and Tom used the break to implement new techniques, together with a cloud-based PMS and SiteMinder’s channel supervisor.

“We used to manually handle our profiles and charges throughout completely different OTAs and our web site. That took up an unlimited period of time. We even needed to manually replace every reservation as a result of our reserving channels and our PMS weren’t related,” Matthias recalled.

Now these processes have grow to be much more environment friendly at City Resort. The combination of SiteMinder and the PMS signifies that reservation information is up to date mechanically and in actual time. On the identical time, availability is adjusted throughout all channels, which reduces the chance of overbookings.

“We save two hours a day utilizing SiteMinder. This is a gigantic reduction, significantly as a result of we’ve been working with a smaller group for the reason that pandemic,” Tom added.

Dynamic on-line distribution and extra income

The channel supervisor characteristic has additionally helped City Resort to enhance its on-line attain.

“Up to now our group solely had sufficient time to actively handle a restricted variety of reserving channels. Due to the channel supervisor characteristic we will connect with extra channels whereas placing in much less work. Because of this, our on-line bookings rose by about 10%,” Matthias acknowledged.

SiteMinder additionally helps with dynamic charge design. “When our workers alter charges or when demand is on the rise due to an area occasion, we will now reply to it extra rapidly. We simply set the brand new charge as soon as, which is then despatched to all related reserving channels,” Tom defined.

In different phrases, City Resort is in a great place to generate extra bookings on the optimum worth. This in flip has a constructive affect on occupancy and income.

Robust buyer help

Based on Matthias working with SiteMinder was a constructive expertise from the very starting: “The onboarding was nice. The group put aside enough time for us and supported us all through the implementation course of.”

And even when issues will not be going as seamlessly as they need to, City Resort rapidly receives the required help. “Price mapping typically is difficult, however SiteMinder is simple to achieve, and the help is at all times very useful and pleasant,” he added.

We need to thank Matthias and Tom for offering these fascinating insights, and we hope that SiteMinder will proceed to help their success sooner or later!


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