VALA Hua Hin – Nu Chapter Accommodationsregardless of launching in the course of the COVID-19 pandemic, has rapidly gained recognition and secured a coveted place as a member of Small Luxurious Accommodations of The World. Its distinctive fashionable fashion units it aside within the hospitality trade.
VALA Resort attracts inspiration from the idea of “Nature’s Contact together with a Trendy Design,” seamlessly mixing up to date structure with the great thing about its pure environment. The title itself, VALA, embodies this idea. The resort’s design creates an environment the place company can unwind amidst lush greenery, surrounded by ample timber and crops. A tranquil walkway results in the pristine Cha-am seashore, additional enhancing the connection to nature.
An unforgettable visitor expertise
This isn’t only a stunning place however the companies from the resort will impress you much more. Prakan Nuchpong ( Resort Supervisor) advised us that “the company’ pleasure and contentment is an incentive and a driving drive for us to intention to offer the very best whereas trying to find the brand new wonderful expertise for all purchasers.”
“We care concerning the happiness of our purchasers since they’re like members of our household. Subsequently, we attempt to offer the very best service from the second our company make their reserving to the very finish, once they try.”
Moreover, Pichata Ritchie (Cluster E-Commerce Supervisor) added that clients ought to at all times have an excellent expertise with on-line reservations right away.
A brand new chapter with SiteMinder’s channel supervisor
Previous to utilizing SiteMinder, the resort had issue managing availability, stock, process administration and OTAs. Provided that VALA Hua Hin – Nu Chapter Accommodations has partnered with a number of journey companies, workers members had to spend so much of time inputting knowledge and managing the web gross sales channels manually. The purpose was to cut back the period of time spent managing methods permitting workers to give attention to what issues most: the resort company.
When discussing how the resort makes use of SiteMinder’s system, Pichata mentioned:
“We’ve been acquainted with SiteMinder for a substantial time and have been utilizing their system all through. It’s an easy-to-use system that provides real-time updates and caters to accommodations of all sizes. In Thailand, we’ve a help staff that understands our wants and communicates in our language. The extent of service and help offered by their staff has at all times been spectacular. We strongly consider that system service and help are simply as important as having a system that always adapts to satisfy our enterprise progress necessities.”
The VALA Hua Hin – Nu Chapter Accommodations provides a variety of various room varieties and designs. These rooms have been truly created and punctiliously designed with company in thoughts.
“Having a channel supervisor simplifies and streamlines the method of updating resort charges for us,” Pichata defined. “We will simply alter pricing primarily based on occupancy, seasons, or throughout high-demand intervals corresponding to public holidays or lengthy weekends. Moreover, it’s easy for us to switch the costs for every room sort. We will additionally plan reservations and gross sales upfront with ease.”
“SiteMinder offers us with the power to make real-time pricing modifications and analyse client reserving patterns. It has additionally considerably lowered our labor prices. We not need to individually contact every OTA to make changes. Because of SiteMinder’s two-way connectivity with over 450 on-line gross sales channels, we are able to simply evaluate and establish the simplest resort reserving websites. This enables us to develop gross sales methods that generate the best income, all inside a single platform.”
Decreased overbooking and human errors
The advantages stretch a lot additional than being extra environment friendly and doing issues simpler. There’s an actual affect on enterprise efficiency, based on Pichata.
“Moreover, our resort is able to promoting rooms through all accessible channels even when there are just a few rooms left. Beforehand, we needed to cautiously resolve the place to promote our final two rooms to keep away from overbookings. Nevertheless, with SiteMinder’s channel supervisor, we effortlessly bought the remaining rooms on-line by way of numerous channels, eliminating any worries of overbookings.”
SiteMinder is glad to be part of VALA Hua Hin resort’s journey by providing a dependable system and strong help to hoteliers in each circumstance. We respect our purchasers’ belief in us and their use of our companies. As Pichata mentioned:
“Individuals who have used quite a few methods will discover SiteMinder to be extraordinarily user-friendly. In comparison with the opposite difficult methods, it’s simply so easy to make use of. When a problem occurs, it’s so simple to find what occurred, the place it occurred, and when because of the historical past logs. If every time you could have bother finding or understanding the difficulty, you’re only one click on away from the web help staff. Once we broaden our resort to different areas, SiteMinder will once more be our first selection”
Thanks for the sort phrases VALA Hua Hin and better of luck sooner or later!