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The Little Guesthouse in Salzburg – Buyer Success

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A household environment, private service and many native recommendation are issues all friends staying on the Little Guesthouse in Salzburg ought to anticipate – as a result of house owners Constanze Gehmacher and Mario Inthal are greater than capable of meet these expectations.

The 2 have been working the Little Guesthouse, which is positioned in strolling distance from Salzburg’s historic outdated city, since 2018. The property consists of 11 individually designed and furnished rooms in addition to a big backyard with a terrace, hammocks and solar loungers. It’s a spot for friends to get snug and recharge for his or her subsequent outing or a leisurely tour with one of many rental bikes, that are prepped and able to go.

We just lately spoke with Constanze Gehmacher about how she is managing the web distribution of her property. She talked about her success utilizing SiteMinder and the essential benefits the platform offers.

A multi-dimensional instrument

The selection of expertise answer was an vital a part of getting ready the grand opening of the property in 2018. Required was a PMS in addition to distribution instruments like a channel supervisor and a reserving engine. It was each a problem and alternative to set all this up from scratch: it meant a whole lot of work but additionally offered Constanze and Mario with the chance to assemble the best tech stack for his or her resort.

“For us it was notably vital to discover a time-saving and efficient answer that made our on-line distribution fast and simple to handle. We then occurred on SiteMinder throughout an occasion. I instantly took to the system as a result of it appeared so clear and arranged in addition to user-friendly”, Constanze remembers.

Past this primary nice impression, SiteMinder additionally provided the benefit of a whole answer for his or her on-line distribution, that includes a channel supervisor, a web site builder and a reserving engine:

“Getting all three in a single product was a godsend. It made it even simpler to maintain on high of the whole lot as a result of we may handle all vital distribution duties in a single single platform.”

A easy however highly effective platform

As quickly as they’d created the web site and uploaded all room varieties into the system, Constanze and her staff began having fun with the complete advantages of SiteMinder:

“The platform labored rather well from the very starting. The channel supervisor was related with our Mews PMS, which made positive that our stock was at all times up to date throughout all channels and new charges have been robotically despatched to all our reserving channels.”

Constanze can be blissful along with her web site: “Because of the web site builder we have been capable of create a beautiful on-line presence with out a lot effort. This helped improve direct bookings, which now make up about 30% of our bookings”.

Lastly, she additionally has good issues to say about SiteMinder’s assist:

“To be sincere we not often wanted the assist. We didn’t wrestle utilizing the system and have been capable of implement adjustments in charges and on the web site by ourselves. However after we did have a question, we by no means needed to wait lengthy for a response. That’s one more reason I’d advocate SiteMinder to all hoteliers”.

Thanks to your suggestions, Constanze! We want you a lot future success on the Little Guesthouse. Sustain the great work!

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