Silavadee Pool Spa Resort finds reserving success with SiteMinder


Silavadee Pool Spa Resort Samui, a famend 5-star institution with over 14 years of operation, is nestled on the tranquil Lamai Seashore in Surat Thani, Koh Samui. The resort boasts a mesmerising setting, characterised by magnificent rocks and boulders, providing direct views of the seashore and ocean from its well-appointed rooms. Embracing the idea of “Return to nature,” the resort gives a peaceable sanctuary away from the hustle and bustle of the skin world. Regardless of its secluded ambiance, it enjoys a handy proximity to different common vacationer sights, permitting company to discover with ease.

With a choice of 80 rooms, encompassing suites, pool villas, and infinity swimming pools, this distinctive property gives company with unique and nature-inspired lodging. The outstanding service and awe-inspiring ocean views go away a long-lasting impression on each native and world travellers, making it a coveted vacation spot on their must-visit lists.

Previously, greater than 90% of the lodge company have been foreigners, significantly Chinese language guests. Through the COVID-19 outbreak, the lodge needed to regulate its method to suit the scenario by focusing totally on attracting Thai and European vacationers who’re slowly returning to Thailand. Though the goal market has since modified, what stays fixed is the lodge’s requirements and work ethic. Prapinporn Phanchakorn (Assistant Director Of Gross sales) mentioned:

“We prioritise each visitor’s most popular keep interval, season, or time of day by increasing our contact channels to cater to all varieties of guests. Our objective is to supply distinctive service to our company from the second they ebook till their departure. Moreover, we worth our company’ suggestions and actively have interaction with our group to boost our companies. By incorporating shopper suggestions, we repeatedly adapt our service mannequin to exceed the expectations of our loyal clients.”

Rising on-line bookings with a channel supervisor

When discussing the challenges of market and promoting rooms on-line up to now, Silavadee Pool Spa Resort needed to manually handle room availability, charge changes, and restricted on-line gross sales channels. Recognising the necessity for expertise, the group turned to SiteMinder’s channel supervisor as the answer to broaden gross sales channels effortlessly.

With SiteMinder, the Resort has efficiently diversified their gross sales platforms, even with the identical variety of lodge workers. Managing impartial accommodations throughout the COVID-19 pandemic requires efficient utilisation of cloud-based expertise, particularly with restricted workers and elevated duties. Silavadee Pool Spa Resort emphasises that “since implementing SiteMinder, we now have skilled a big improve in on-line bookings, as much as 60%, by way of efficient yield administration methods based mostly on market traits. This has minimised income loss from vacant rooms whereas maximising our occupancy charges.”

The advantages of PMS and channel supervisor integration

To optimise operations, the lodge built-in SiteMinder’s channel supervisor with their PMS, enabling seamless and immediate updates of reserving info. With a two-way connection between the lodge and on-line journey brokers (OTAs), the PMS mechanically updates reservations made by way of any on-line reserving channel. This eliminates guide updates, will increase bookings and income, and eliminates issues about overbooking or lacking bookings.

Beforehand, the resort dealt with all duties manually, which was time-consuming. Now, by synchronising reservations from OTAs with their PMS by way of two-way communication, workers members save important time. Reserving information is shortly up to date throughout all channels, permitting environment friendly administration of lodge stock and stopping overbooking or room shortages. The lodge additionally has the pliability to configure settings as desired.

“SiteMinder ‘s enterprise intelligence is one other beneficial instrument for our lodge, enabling us to set charges and develop income administration methods by way of competitor evaluation. With real-time and detailed analytics, we now have reliable and clear info that offers us full management and foresight. We will simply regulate charges and distribution, and monitor as much as ten rivals in the identical class on a single display, viewing their limitless day by day charges in real-time.”

SiteMinder want to thank Silavadee Pool Spa Resort Koh Samui and we stay up for having the chance to proceed serving you!


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