Lodge Kragemann – Buyer success story


Lodge Kragemann has been welcoming friends in Simmerath since 2015. The picturesque property is positioned just a few minutes from the Rur Reservoir and Eifel Nationwide Park. It affords 13 rooms, one spacious condo, and entry to a wine retailer.

The vacation complicated Schilsbach valley can be positioned straight on the Rur Reservoir and a part of the enterprise. Right here friends can select between 14 vacation houses and huts and benefit from the idyllic area in addition to varied actions.

We just lately spoken to supervisor Mirja Wolf to learn the way the change to SiteMinder has affected their day-to-day enterprise and direct reserving efficiency.

Versatile and environment friendly pricing

Lodge Kragemann has labored with a channel supervisor prior to now, nonetheless they had been nonetheless dealing with loads of restrictions and challenges.

“The technical options of our earlier system had been fairly restricted, and it wasn’t very consumer pleasant. For this reason I used to be searching for a special resolution,” Mirja defined.

After doing her analysis she discovered SiteMinder and was instantly impressed by the intuitive design and adaptability of the channel supervisor characteristic: “After we determined to go together with SiteMinder every little thing occurred actually quick. The help throughout implementation was distinctive and the system itself was able to go very quickly.”

Utilizing the brand new software has drastically decreased the handbook effort of updating and sustaining their charges. Final minute modifications in pricing that was complicated and time-consuming now solely take just a few clicks to finish.

“SiteMinder has made us extra versatile. Now we will simply react to seasonal modifications in demand and replace our charges throughout all channels in a single system, saving at the very least eight hours of labor per thirty days,” Mirja mentioned.

Dependable knowledge change

Whereas utilizing their earlier system the staff typically struggled with downtime which affected the information change between the software and their channels.

This was one other drawback that was immediately solved by the change to SiteMinder.

“I can now depend on the channel supervisor syncing all our reservation knowledge with the PMS and our stock on-line. This provides me peace of thoughts understanding that we’re not by accident overbooking any rooms,” Mirja talked about.

Extra safety and direct bookings

Aside from the channel supervisor characteristic, Lodge Kragemann additionally opted for SiteMinder’s reserving engine und metasearch software Demand Plus. This enables the property to be listed on metasearch websites like Google Lodge Adverts, rising visibility and web site clicks. In the meantime the fashionable and user-friendly reserving interface is producing extra direct bookings.

“Our earlier direct reserving possibility was very complicated and never very user-friendly. SiteMinder’s reserving engine is rather a lot higher built-in on the web site and makes it straightforward for friends to e book. Up to now we’ve got elevated our direct bookings by 15 %,“ Mirja mentioned.

These statistics made it straightforward to plan the subsequent steps: “We’re getting such nice outcomes on the lodge that we’re already engaged on the implementation of the reserving engine and Demand Plus for the vacation complicated Schilsbachtal.”

Thanks a lot for this wonderful suggestions, Mirja! It’s nice to listen to you’re proud of SiteMinder and we hope you’ll see continued success at Lodge Kragemann and the vacation complicated Schilsbachtal.


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